Steps to Fix QuickBooks Subscription Has Lapsed Error

 Many QB users run into a QuickBooks subscription has lapsed error. This error affects all versions of QuickBooks, be it Pro, Premier, Enterprise, or Accountant. Receiving this error doesn’t mean your subscription has been revoked; it’s just the result of a technical issue, which can be fixed quite easily. 


If you’ve recently run into the same problem, don’t worry, this blog has got you covered. First, let’s try to understand what the QuickBooks subscription has expired error means.

What Actually is the QuickBooks Subscription Has Lapsed Error?

When using the QuickBooks application, sometimes users may be asked to verify their subscription. But due to some unforeseen reason, users can get a pop-up message reading “QuickBooks Subscription has lapsed”, which can hamper the speed of your essential business processes. However, your data isn’t lost, and you can still use the software for manual tracking and company data maintenance. But features like security updates and add-on services get disabled.

The message is usually received by users who haven’t renewed their subscription. However, it may be caused by multiple reasons. So let’s discuss what actually causes the error.



Reasons Behind the QuickBooks Subscription Has Expired Error

Here’s a list of the potential reasons behind the issue you might be facing:


  • Outdated credit card details.

  • Having a poor internet connection.

  • Using a version of QuickBooks Desktop that has been discontinued.

  • Damaged Product and License info.

  • Running an outdated version of QuickBooks.


One of these points might be the reason behind you facing the QuickBooks subscription has lapsed error. Now let’s look at the fixes for the same.



Read about this:  A Guide: Save and Close Button Missing in QuickBooks Error

How to Fix the QuickBooks Subscription Has Expired Error

Now that we know about the potential causes, let’s try to fix the QuickBooks subscription has lapsed error.

Method 1: Updating Your Billing Information

The issue you’re facing might be the cause of outdated billing details in QuickBooks. Below are the steps provided to fix the issue.


Step 1: Sign in to CAMPS as an administrator

Step 2: Under the Products and Services section, choose QuickBooks Desktop

Step 3: Go to Billing Information and click on Edit

Step 4: Update it to your current billing information, then click on Save and Close

Step 5: Open your QuickBooks Desktop application, and click on the Help menu

Step 6: Browse to Manage My License and then click on Sync License Data Online


Check to see if the error has been resolved.

Method 2: Update Your QuickBooks Desktop App

The QuickBooks subscription has lapsed error might also be caused by running an outdated version of the software, which can be fixed easily in the below given steps.


Step 1: Run QuickBooks as administrator

Step 2: Navigate to the Help menu

Step 3: Select the Update QuickBooks Desktop option

Step 4: In the options tab, click on Mark All, and press Save

Step 5: Click on Update Now

Step 6: Press Reset Update

Step 7: Click on Get Updates

Step 8: After downloading the updates, restart the application, then select Yes to install the updates

Step 9: Restart your computer


This should fix the problem!

Method 3: Restore the Product and License Info

The QuickBooks subscription has lapsed error might be due to a damaged Product and License file. Here’s how to fix it.


Step 1: Open File Explorer

Step 2: Open the C Drive and navigate to Program Data > Intuit > Entitlement Client > v8 or v6

Step 3: Select and delete the EntitlementDataStore.ecml file

Step 4: Open QuickBooks Desktop and register your application again

Step 5: Provide the product and license information to register again


Following these steps would resolve your issue!


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Final Words

In this blog, we discussed about the QuickBooks subscription has lapsed error, and gave you quick fixes for the same. You can follow the step-by-step guide provided in this blog to troubleshoot the error you’re facing. If the issue persists, feel free to contact a QB expert at +1-(855)-955-1942.



Here are some important Q/A QuickBook Subscription Has Lapsed.


Q1: What does it mean when my QuickBooks subscription has lapsed?
 A1: It means your payment didn’t go through or the billing cycle ended without renewal, temporarily locking access to your QuickBooks services.

Q2: Can I still access my company file if the subscription has expired?
 A2: No, you won’t be able to open or edit your company file in QuickBooks Desktop or Online until the subscription is reactivated.

Q3: How do I renew my QuickBooks subscription quickly?
 A3: You can log in to your Intuit account, go to the Billing & Subscription section, and update payment info or click the “Reactivate” button.

Q4: Why did my QuickBooks subscription lapse even though I had funds?
 A4: Sometimes bank declines, expired cards, or billing mismatches can cause payment failures despite having sufficient funds.

Q5: Will I lose all my QuickBooks data if I don’t renew immediately?
 A5: No, your data is preserved for a limited time, but it's strongly advised to renew soon to avoid disruptions or potential loss.

Q6: Can I use QuickBooks in read-only mode after a lapse?
 A6: Typically, QuickBooks becomes inaccessible until renewal, though some users may retain limited viewing depending on the plan.

Q7: How long do I have to renew before my account is deleted?
 A7: Intuit usually allows up to 1 year for reactivation, but policies can change, so it’s best to act within 30 days.

Q8: Will QuickBooks charge me a late or reactivation fee?
 A8: Generally no late fees, but missed discounts or promotional rates may be forfeited if your subscription isn’t renewed promptly.

Q9: Can I switch to another plan while renewing a lapsed account?
 A9: Yes, you can choose a different plan during reactivation if your needs have changed or you want fewer/more features.

Q10: Who do I contact if my subscription shows “lapsed” by mistake?
 A10: Reach out to QuickBooks Support at +1-800-223-1608 for account verification and fast resolution if the lapse seems like an error.

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